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When I was prompted to add DNS records, I added most of them in the online DNS control panel of, as I simply couldn't add them to myinternaldomain.local, as it is disparate with. I can't change that, can I? Otherwise autodiscover will stop working internally for Outlook clients? Lync Online works fine on workstations/laptops/mobile devices while they are connected internally to the corporate network and myinternaldomain.local, but as soon as a mobile device is only connected to public internet, it can't sign in. Surely, even externally, this should resolve correctly?Īlso, exists as a DNS record in myinternaldomain.local, and points to my Exchange 2010 CAS server (we use Outlook Anywhere, and a mix of Outlook 2007/2010 clients). Also, if I ping (and the other CNAME records I was prompted to add), they resolve to the MSOL servers, as expected. AD FS is setup and AD is synced to MSOL just fine. I have added the relevant DNS records to our internal network, and to our external domain name (we have a. I'm also guessing it's something to do with DNS. I'm guessing it will be the same for laptops, but I will test this. If I try to sign in again on the mobile device, without the corporate VPN, it fails. If I disconnect the corporate VPN, the mobile device stays signed in until I sign out. If I connect my mobile device to the corporate VPN, it signs in. If I try to sign in on my mobile device, it fails.
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This is a collection of tools that I regularly use when troubleshooting a Lync client or server issue.In the process of deploying Lync Online, and I've got it working on desktops (albeit while they are connected to the corporate network via cable, or VPN). If the result is successful, you should see the XML content in your browser. You should receive an authentication challenge. Make sure that you can browse to the following URL’s.
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This step should not be necessary under normal circumstances and may take some time to complete. Optionally, run Update-CsUserDatabase – This synchronizes data between AD and Lync backend DB (rtcab).After deleting the server side cache, it would be advisable to delete the users client cache, then re-test. This step would be used if deleting the users client cache hasn’t helped. Its often a useful troubleshooting step to delete the address book server side cache when dealing with address book issues. %AppData%\Local\Microsoft\Office\12.0\Lync\Īddress Book Cache Deleting Address Book Server Side Cache %AppData%\Local\Microsoft\Office\15.0\Lync\ %AppData%\Local\Microsoft\Office\16.0\Lync\ Note that to do this you will need to exit the Lync client. You can find the client cache folders as follows. Its often a useful troubleshooting step to delete the Lync client side cache, in particular when dealing with address book issues. Lync 2010/2013 tracing – C:\WindowsTracing Log file name: LWAJSPersistent#.log Lync Server Logs Log location: %userprofile%\AppData\Local\Microsoft\LWAPlugin\Tracing and look for a file name Log File: Lync-UccApi-#.UccApilog Web App LogsĪdd ?sl=1&log=full to the end of your meet url to enable detailed logging Lync 2013/SfB 2015: %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\Tracing SfB 2016: %userprofile%\AppData\Local\Microsoft\Office\16.0\Lync\Tracing
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SfB/Lync Log File Locations Windows Client Logs This article is a collection of useful resources to help you in troubleshooting Skype for Business (Lync).